Job Purpose:

Provide 24/7 system availability to the bank application and services, Support bank users by maintaining the infrastructure system and services on effective manner.     

Responsibilities:

Users Access Control of all Applications

• User creation
• User profile access
• User password control
• User re-activation, deactivation and setoff
• Verify and apply bank’s access metrics policy  

Backup management for core banking systems and applications

• Tapes BKP transfer to ODP, COM and Barka branch based on request
• Monthly offsite BKP tapes verification (Barka Branch)
• Backup Monitoring and follow-up with concern team in case of failures

Monitoring process for core banking system and other applications

• Application Server System Usage
• Host Connectivity (iMAL and IRIS)
• Oman net Link Status
• MasterCard Link Status
• SMS Alert
• SAB Files upload Status
• ATM & CCDM Status
• Speech log recording
• Server Room
• Replication status between PROD & DR & reports servers

 End of Day Process for IMAL

• Initiate End of Day (EOD) Process daily.
• Ensure all users are balanced (Active Transaction Report)
• Reporting pending transactions to relevant users and their managers
• Check EOD Process failure report (Exception Report)
• Send EOD Process status notification email to the team

Help desk system (Manage Engine Service Desk Plus)

• Helpdesk Customizer
• Helpdesk Modules Management and user requirements
• Managing application Users

Application administrator

• Customer Care
• Branches Qmatic system
• ISIGNAGE system for Rate sheet and display screens
• Helpdesk system
• Statement
• EDRMS document scanning system
• Mentoring and Troubleshooting
• Upgrade and changes based on user requests or business requirements 

Other Tasks

• Branches Visit & Support
• Processing Customer statement.
• Support in fixing IT devices issues & application
• Training program for fresh graduate coming through training department
• Vendor communication and follow up
• New Photo upload to Plasma screens in the branches
• ON call for any emergency or process failure

Bachelor’s Degree or equivalent in computer science 

Key Skills & Competencies:

• It Basic knowledge in network
• Help Desk
• Data Base and application