Job Purpose:

To provide prompt support to our users is always been the highest priority.  The helpdesk team provide level-1 functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems with the following scope.

Responsibilities:

• Serve as the first point of contact for Users seeking technical assistance over the phone or email
• Deploy and configuring PCs, Workstations and Laptops.
• Hardware and Microsoft support for the Client machines.
• Clean PC’s hard desk with vacuum to remove dusts
• Maintain inventory of all hardware
• Log issues and escalate it to right technician for resolution.
• Cabling of PCS / printers and phones for new users
• Shifting of equipment’s for new users
• Installation and configuration of network Printers. Software / hardware inventory
• Perform remote troubleshooting through diagnostic techniques and questions
• Guide the Users through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Follow-up and update Users status and information
• Monitoring of IT communications rooms against humidity / ac leakage / water detection / temperatures etc., during peak and off-peak hours.
• Identify and suggest possible improvements on procedures.

• Bachelor’s degree in Information management or computer science or any related fields
• Minimum of 3 years solid IT Operations experience, in a 24/7 high availability environment.

Knowledge & Skills:

• Ability to supervise staff of highly functional technical personnel
• Ability to provide motivational leadership and maintain high morale
• Good written and verbal communication skills.