• Execute and follow up all Letter of Guarantees and bill(s) for Collection transactions related transactions (issuance, amendment, payment, non-payment /acceptance, cancellation…. etc.) as per SOP, BN SOP, CBO rules & regulations, and ICC publications.

• Handling the documents under IBC  in fire proof cabinet until the final release to the customer

• Execute daily / monthly reconciliation of GLs vs. TFA balances to ensure proper settlement and reconciliation for LG’s  and BC’s activities.

• Respond to customers’ inquiries and overcome objections, aiming at providing quality service for customers.

• Reply  LGs & BCs related -Sharia and Internal Audit findings and coordinate with the line  manager to identify the potential risks and take corrective actions.

• Implementation of procedures and controls covering LGs & BCs products so that all relevant procedural / legislative requirements are fulfilled while delivering a quality, cost-effective service to customers

• Present timely and accurately submission of all internal / external returns.

• Present the reports required by CBO, Finance and the Management.

• Conduct UAT and system understanding of transactions.

• Timely escalation of real / potential issues and action for resolution

• Identify area of automation and provide constructive suggestions for changes.

• Assist line manager in bringing the quality and efficiency in processes.

• Assist line manager to enhance quality, cost saving and efficiency in existing procedures through constructive feedback/ suggestions.  This includes identification of automation

Skills in   using   computer and dealing with different applied systems.

Microsoft Office - Intermediary level

In-depth knowledge of TF products and processes as per the best industry practices

Knowledge in business correspondence in Arabic and English.

Knowledge of current ICC rules, work instructions and its updates (local inside the bank, CBO, UCP 600, ISBP 745, URC 522, ISB98, URR 525) (latest versions).