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Initiate and run new products/services and projects.
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Raise BRDs to ITD and/or other related vendors.
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Raise RFPs to vendors.
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Analyse proposals and prepare recommendations.
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Ensure to obtain all required approval.
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Ensure to clarify all raised queries.
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Follow up with stakeholders on project status.
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Perform UAT and ensure business requirements are met before moving it to production.
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Get UAT sign-off from all stakeholders.
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Follow up with marketing team on all marketing requirements.
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Ensure training is conducted to all staff prior official launch of any new product/service.
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Drive new products/services/features development from initiation to launch. Scope new ideas and write specs, work cross-functionally with technical teams, marketing team and business partners, launch features/products, analyse results and generate learnings.
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Initiate and run promotions and campaigns to increase market share and revenues.
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Arrange for discounts/offers from Merchants (from signing MOU and addendum agreements to launch through marketing).
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Monitory the cards and payments solutions growth in terms of sales and assist branches/DSU/WM by providing them with performance reports and required tools to boost sales.
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Design card acquisition and utilization campaigns to boost sales and increase revenues.
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Monitor card sales and utilization growth monthly
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Increasing profitability of existing product lines by introducing campaigns, promotions, tie-ups and value added services throughout the year.
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Analysis card performance.
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Prepare reports on card performance highlighting any issues with action plan.
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Implement products awareness and educational programs/trainings for customer service/sales/sales partners.
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Perform pre and post campaign analytics and propose recommendations regarding strategy and execution of campaigns.
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Achieve all objectives allocated from the business plan within the stipulated time frame, including sales targets and volume growth targets (transactions volumes and revenues).
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Coordinate and liaise with marketing team on all card and payments related marketing plans and initiatives from stationery requirements, marketing collaterals, and events.
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Engage, investigate and analyse the developments in the market and translates them into initiatives, new product development or services (medium and long-term perspective). Including carrying-out market research, mystery shopping and surveys periodically.
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Maintaining data on market prices offered by competitors for products, channels and customer segments.
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Prepare and maintain updated card and payment related product program documents and related collaterals.
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Preparing and maintaining product policies.
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Handel all card/payments marketing plans and initiatives.
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Conduct Branch visits periodically to provide support to branches and ensure marketing and stationery collaterals are maintained properly.
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Maintain updated card/payments related SOPs and SLAs are reviewed and updated.
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Maintain Sharia approvals and Fatwas for card related products.
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Monitoring credit card sales and growth
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Monitoring credit card profitability growth
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Propose changes into product criteria whenever required.
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Attend and investigate customer complaints.
Personal Internet Banking
